TERMS AND CONDITIONS CONTRACT
These Terms and Conditions are between The Pug Mom (Alexa Rabini) and myself. I, the Client (pet/home owner), authorize Alexa Rabini to perform pet care services as outlined in the Policies & Procedures listed on this website.
In the event of a personal emergency or illness of Alexa, I fully understand she has no back up employees and I will not hold Alexa liable for negligence should anything happen to my pet during her absence. Unless physically unconscious, she will immediately contact me to coordinate care for my pets in her absence.I understand that The Pug Mom is fully insured & bonded but I will be responsible for any injury to Alexa Rabini due to my pet(s) or the condition of premises where my pet is located.
The Pug Mom agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, I expressly waive and relinquish any and all claims against The Pug Mom except those arising from negligence or willful misconduct on the part of Alexa Rabini. It is my responsibility to ensure my scheduled visits are accurate. I can verify my visits by logging into my Google or Email account and navigating to the “Calendar” page. I understand requests for a same day visit is the emergency rate of $30 per hour.
I give Alexa Rabin permission to take photographs or videos of my pet(s) with the possible use for social media and/or appropriate marketing purposes.
I further authorize this contract to be valid approval for future services permitting Alexa to accept my requests and enter my home without additional signed authorizations.
I understand if I move, obtain additional pets, or if I have updated instructions regarding the care of my pet(s) and/or home that I’d like to discuss in person that consultations are no longer complimentary and I will be billed for the additional time spent to revisit.
While The Pug Mom will make every effort to accommodate my pet’s schedule, due to limited availability and unexpected emergencies or delays, a specific visit time cannot be guaranteed. Exceptions may be made for potty breaks, senior pets, special needs, and pets requiring medication at specific times.
In the event that Alexa cannot get into my home with the entry access I provided, I agree to allow a locksmith to provide entry into my home at my expense.
Additionally, I understand that The Pug Mom will retain said methods of entry until I request them to be returned.
If adequate supplies are not left and The Pug Mom has to purchase supplies, a full reimbursement and an $15.00 emergency fee will be added to my invoice.
All Pet Care visits, unless otherwise agreed to in writing are 30-45 minutes in duration. If additional time is requested, a surcharge of $5 per half hour will be added to my invoice.
Other than an emergency, communication between Alexa and myself will occur through Text Message or Email.
Pet Care Updates consisting of an optional daily checklist, brief message, and photo/videos may be viewed via Text or Email, whichever I request.
The Pug Mom will not be responsible for loss, theft or damage to I, the client’s property. Alexa Rabini accepts no liability for any breach of security, loss of or damage to the Owner’s property if any other person has access to the property during the reservation.
In the event of a medical emergency requiring the services of a veterinarian, Alexa will attempt to contact me by phone. If neither I, nor my emergency contact, can be reached in a timely manner to make immediate decisions, I understand Alexa Rabini will defer to the veterinarian's protocol.
I authorize emergency veterinary care for any of my pets, releasing Alexa from all liabilities related to transportation, treatment, and expense. I give permission for Alexa to take my pet(s) to their primary veterinarian or to the closest open facility if the primary vet is unavailable.
I understand that Alexa does not pay for any expenses incurred up front. It is my responsibility to make payment arrangements and follow up with the insurance company for any approved reimbursements.
I have reviewed these Terms and Conditions for accuracy and understand and agree to provisions contained herein.
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